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Returns, Refund & Warranty Policy – HandHush


We want every HandHush to be a gift that feels good to give and to receive.


30-DAY RETURNS

You may request a return within 30 days of delivery. To qualify, the massager must be unused, in its original packaging, with all accessories, and with proof of purchase (order number).


HOLIDAY GIFT RETURNS

Orders placed between November 1 and December 24 can be returned until January 31 of the following year, so the person you gift it to has time to open it.


HOW TO START A RETURN

Email us at support@handhush.com with your order number and the reason for the return. Please do not send items back before contacting us – we will reply within 1–2 business days with return instructions and the return address. Returns sent without approval may not be accepted.


DAMAGED, DEFECTIVE OR WRONG ITEM

Please check your order when it arrives. If it is damaged, does not work, or is not what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the issue. Once confirmed, we will send a replacement or issue a full refund. In most cases you will not need to send the item back.


RETURN SHIPPING

  • Damaged, defective or wrong items: HandHush covers the cost.
  • - Change of mind: return shipping is paid by the customer, and the original shipping charge is not refundable.

1-YEAR WARRANTY

If your HandHush stops working because of a manufacturing defect within 1 year of delivery, email us your order number and a photo or short video of the issue. Once confirmed, we will send you a new one – in most cases you will not need to ship the old one back. The warranty covers manufacturing defects only and does not cover damage from misuse, accidents, or normal wear. A replacement does not restart the warranty period.

 

REFUNDS

After your return is received and inspected (or your damage claim is approved), we will email you. Approved refunds go back to your original payment method within 10 business days; your bank may need a few extra days to post it.

 

CANCELLATIONS

To cancel, email us as soon as possible. Orders that have not yet shipped can be cancelled for a full refund. Orders already shipped follow the return process above.

 

NON-RETURNABLE ITEMS

Gift cards and items returned used, damaged by misuse, or missing parts (unless the item arrived that way).

 

QUESTIONS

Email support@handhush.com – we are happy to help.