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Shipping Policy – HandHush

 

WHERE WE SHIP

We currently ship to addresses in the United States.

 

PROCESSING TIME

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive an email with your tracking number as soon as your order ships.

 

DELIVERY TIME

HandHush ships from our overseas fulfillment partner. Estimated delivery is 7–12 business days after your order ships. During the peak holiday season (November–December), carriers are very busy and delivery can take longer – in rare cases up to 6 weeks.

 

ORDERING A GIFT?

If you need your HandHush by a specific date, please order early. We can't guarantee delivery by a particular holiday, but we'll always share tracking so you can follow your package.

 

SHIPPING COST

Shipping costs, if any, are shown at checkout before you pay.

 

TRACKING

Tracking may take 2–5 business days to show movement after it's created – this is normal for international shipments. If your tracking hasn't updated for 7 days, email us and we'll look into it.

 

CUSTOMS, DUTIES AND TAXES

Because your order ships from outside the United States, import duties or taxes may apply. If a carrier asks you for any fee at delivery, please contact us before paying so we can help.

 

LOST OR DAMAGED PACKAGES

If your tracking shows "delivered" but you can't find your package, please check with neighbors and your local post office, then email us within 7 days. If your package is lost in transit or arrives damaged, contact us and we'll send a replacement or issue a refund.

 

WRONG ADDRESS

Please double-check your shipping address at checkout. If you spot a mistake, email us right away – we can update it only before the order ships. We're not responsible for packages sent to an incorrect address provided at checkout.

 

MULTIPLE ITEMS

If you order more than one item (for example, the 2-Pack), your items may arrive in separate packages.

 

QUESTIONS

Email support@handhush.com – we're happy to help.